kuk9 Privacy Policy — Your Information Is Our Responsibility
All personal information you provide on the kuk9 platform is stored with the highest level of security. This policy explains how we collect, use, and protect your information.
This privacy policy ("Policy") applies to the kuk9 website (kuk9.cam) and all related services. When you register, log in, or use any service on our platform, you consent to the processing of your personal information as described in this policy. We ask that you read this policy carefully.
kuk9 treats user privacy as its highest priority. Our platform is protected by SSL encryption technology and your information is never sold to third parties.
1 What Kind of Information We Collect
kuk9 collects information from you through various processes. Below is a detailed description of what types of information we collect.
Personal Identity Information
The following information is collected for registration and account management:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Valid email address
- National ID card or passport number (where applicable)
- Residential address
Financial and Payment Information
We collect the following to complete deposit and withdrawal processes:
- bKash, Nagad, or Rocket mobile number
- Bank account information
- Transaction history and amounts
- Information related to deposit and withdrawal methods
- Audit information required for fraud prevention
Technical and Device Information
Information collected automatically to improve your service experience:
- IP address and device identifiers
- Browser type and version
- Operating system
- Cookies and session data
- Page visit and click patterns
Gaming Activity Information
Collected to ensure your gaming experience and responsible play:
- Type and duration of games played
- Bet amounts and outcomes
- Bonus usage information
- Self-set limit preferences
- Gaming pattern and behaviour analysis
2 How We Use Your Information
kuk9 uses your information only for legitimate and specific purposes. We never use your information for unnecessary or unauthorised purposes.
Service Delivery and Management
- Creating, verifying, and managing your account.
- Processing deposit and withdrawal transactions.
- Distributing bonuses, promotions, and rewards.
- Managing the VIP programme and providing cashback.
- Ensuring customer support services.
Security and Legal Compliance
- Preventing fraud, money laundering, and illegal activities.
- Verifying account identity and preventing unauthorised access.
- Meeting regulatory authority requirements.
- Implementing responsible gaming policies.
Service Improvement and Personalisation
- Recommending games according to your preferences.
- Improving platform performance and user experience.
- Resolving technical issues.
- Sending you relevant offers and messages (based on your consent).
3 Sharing Information with Third Parties
kuk9 does not sell your personal information. However, in specific circumstances and for defined purposes, we may share limited information with trusted third parties.
Payment Processing Services
To complete transactions, only the necessary financial information is shared with bKash, Nagad, Rocket, and bank transfer service providers. These partners follow strict security protocols.
Technology and Game Service Providers
Gaming session data is exchanged with game developers including Pragmatic Play, PG Soft, JILI, and Spribe for game operation purposes. This information is limited solely to game operation purposes.
Legal and Regulatory Authorities
In cases of legal obligation, by court order, or during fraud investigations, necessary information may be shared with regulatory bodies. In such cases we always provide only the minimum required information.
Important Assurance
Under no circumstances does kuk9 sell your personal information to advertisers or marketing companies. All our third-party partners operate under contractual confidentiality obligations and they only have access to the information necessary for their specific role.
4 Cookies and Tracking Technologies
The kuk9 website uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.
Essential Cookies
These cookies are essential for the core functionality of the website. They are used to maintain login sessions, carry out security verification, and keep your account information secure. These cookies cannot be disabled.
Functional Cookies
These cookies help remember your preferences (such as language and theme settings) and improve the quality of service. They ensure your personalised experience.
Analytics Cookies
Anonymous data is collected to analyse platform usage and improve the overall user experience. It is not possible to identify you personally from this data.
Cookie Controls
You can control or delete cookies at any time from your browser settings. Please note, however, that disabling essential cookies may affect some platform functionality.
5 Data Security Measures
kuk9 has put in place industry-standard technical and organisational measures to keep your information secure.
Technical Security
- SSL/TLS encryption — all data transmission is encrypted
- Two-factor authentication system
- Regular security audits and testing
- Encrypted database storage
- Firewall and intrusion detection system
- Secure payment gateway integration
Organisational Security
- Strict data protection training and policies for staff.
- Access to personal information is restricted to only the necessary personnel.
- A rapid response plan is in place in the event of a data breach.
- Regular security assessments of third-party partners.
6 Data Retention and Deletion Policy
Data Retention Period
kuk9 retains your information for the duration your account is active and for a defined period thereafter. The retention period depends on the type of information and legal requirements.
- Account information: Up to five years after account closure (for legal compliance).
- Financial transaction records: Retained long-term in accordance with applicable legal requirements.
- Gaming logs: For active accounts and for a defined period as required for investigations.
- Marketing information: Removed from marketing lists immediately upon withdrawal of your consent.
- Cookie data: Session cookies are deleted when the browser is closed; persistent cookies are deleted upon expiry.
Account Deletion Request
If you wish to delete your account and associated personal information, please contact the support team. Due to legal obligations, some financial information may be required to be retained for a specified period. We will complete the process as quickly as possible after receiving your request.
7 Your Privacy Rights
As a kuk9 user, you have important rights over your personal information. We respect these rights and are committed to helping you exercise them.
Right of Access
You can request a copy of the information collected from you.
Right to Rectification
You can request correction of inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you can request deletion of your information.
Right to Object
You can object to the processing of your information for specific purposes.
Withdrawal of Consent
You can withdraw consent given for marketing communications at any time.
Right to Restrict Processing
In certain circumstances, you can request that processing of your information be restricted.
How to Exercise Your Rights
To exercise any of the rights mentioned above, contact us via our 24/7 live chat or by email at [email protected]. We will respond as quickly as possible after verifying your request. Some additional information may be requested to verify your identity.
8 Protection of Minors' Information
Prohibited for Those Under 21
kuk9 platform is for users aged 21 and above only. We do not knowingly collect any information from minors.
If we become aware that a minor has registered on our platform, we will immediately close the relevant account and delete the collected information. If guardians believe their child is accessing an online gambling platform, they are requested to inform our support team.
- Age verification is mandatory at the time of registration.
- Additional identity verification is required for suspicious accounts.
- Immediate action is taken if a minor's account is detected.
9 Changes to the Privacy Policy
Notification About Updates
kuk9 reserves the right to update this privacy policy at any time. In the case of significant changes, we will notify you in the following ways:
- Sending a notification to your registered email.
- Displaying a clear notification when you log in to the platform.
- Updating the "Last Updated" date at the top of this page.
If you continue to use the platform after changes are made, you will be considered to have agreed to the updated policy. If you do not agree with the changes, please contact our support team.
10 Contact for Privacy Matters
If you have any questions or concerns about this privacy policy, do not hesitate to contact us. Our support team is always ready to assist you.
Also read our other legal policies — stay fully informed about your rights and responsibilities.